Terms of Service

Thanks for choosing Nino Dispatch. These terms explain how the service works. By paying for the service, you agree to them.

Who we are

Nino Dispatch is the business name of Michael Nino, a sole proprietor. In these terms, "we" and "us" mean Michael Nino doing business as Nino Dispatch, and "you" means the business signing up.

1. The service

We set up and run an AI phone receptionist for your business. It answers your missed and after-hours calls, takes caller details, can book appointments, and texts or emails you a summary of each call. You keep your own phone number and forward calls to the AI. The service is English only.

2. Price and billing

The service costs $297 per month. There is no setup fee and no free trial. You pay your first month on the day you sign up, and you're billed again on that same day each month. You pay by card through a secure Stripe payment link. Sales tax is added if the law requires it.

3. 30-day money-back guarantee

If you're not happy with the service, email us at michael@ninodispatch.com within 30 days of your first payment and we'll refund your first month's $297 in full. Please tell us briefly why you're asking (a sentence is enough). We still refund in full either way. The guarantee covers your first month only, applies only to new customers, and is limited to one per business. We refund the original card through Stripe, and the money typically arrives in 5 to 10 business days. When we issue the refund, we turn off your service, cancel your subscription so you aren't charged again, and remove our side of the forwarding setup. See our Refund and Cancellation Policy.

4. Month to month, cancel anytime

There's no long-term contract. You can cancel anytime by emailing us at michael@ninodispatch.com. After the first 30 days, cancellation takes effect at the end of your current paid month. Your service runs until then, and you won't be charged again. Apart from the 30-day guarantee above, we don't give refunds or partial refunds. Turning off call forwarding on your phone line is your responsibility (see section 6). We'll send you instructions.

5. Price changes

If we change the price, we'll email you at least 30 days before the new price applies.

6. Your responsibilities

You confirm that you're authorized to forward your business phone line and to handle your callers' information. You're responsible for the accuracy of the information you give us about your business (such as hours, services, and prices you allow the AI to share), and for giving callers any notices the law requires. If your business is subject to special privacy or confidentiality rules (for example, healthcare or legal), tell us before you sign up. When you cancel, you're responsible for turning off call forwarding. We'll send you instructions. Any carrier charges for forwarded calls are between you and your carrier.

7. Calls, recordings, and data

Call recordings, transcripts, and caller details may be stored so we can provide the service. We use third-party software providers, including AI phone providers, to run the service, and they process call data on our behalf. See our Privacy Policy.

8. Not for emergencies

This service is not an emergency service and must not be used for 911 or other emergency calls. Callers with an emergency should call 911.

9. What we can't promise

The AI is good, but it can make mistakes, misunderstand callers, or miss calls. We don't guarantee leads, revenue, or that every call will be answered. The service also depends on your carrier's call forwarding and on third-party providers, which can have outages outside our control.

10. Limit of liability

If something goes wrong, our total liability to you is limited to the fees you paid us in the last month.

11. Acceptable use

Don't use the service for anything illegal, to harass anyone, or to mislead callers.

12. Changes to these terms

If we make important changes, we'll update this page and email current customers.

13. Governing law

These terms are governed by the laws of the State of Texas.

14. Contact

For questions, changes, or to cancel, email us at michael@ninodispatch.com.

Michael Nino
Nino Dispatch